Useful answers.
Before you book.

Contact dispatch with the collection postcode, ready time and load details. We check available vehicles and the journey to you before agreeing a collection time. There is no blanket arrival-time promise.

Both postcodes, your preferred date and times, a description of the goods, dimensions, weight and quantity. Include loading help, access restrictions and any additional stops. Use our quote enquiry form.

Yes. Planned movements help us check suitable capacity and site requirements. Share your date, collection window and delivery deadline.

We can discuss repeat routes, agreed pricing, purchase-order references and account invoicing. Account facilities and payment terms are agreed before use.

No. Availability, price, collection details and carriage arrangements must be agreed before the booking is confirmed.

You do not need to choose one. Send the full dimensions, weight and quantity and we will help. Our vehicle guide gives indicative options.

Yes, subject to the load and allocated vehicle. Tell us the pallet footprint, loaded height, total weight, any overhang and whether it can be stacked.

Send the full measurements and a photograph. A light but long load may need a larger vehicle or an open-bed option. We check suitability before booking.

We can check these options for your job. Specify the load and loading method when you enquire. Tail-lift capacity, platform dimensions, ground conditions and access all matter.

Ask the supplier for the measurements or send the best information and photographs you have. We may need confirmed details before allocating a vehicle.

These require a separate capability check. Describe the contents and all conditions before booking. We do not treat regulated or temperature-sensitive goods as an ordinary van delivery.

We consider the complete route, vehicle, time, loading requirements, waiting and any additional stops. Short journeys can involve a minimum job charge rather than a simple mileage calculation.

We make the VAT position clear in your quote. Business prices are normally shown excluding VAT, with VAT added where applicable.

Waiting and extra stops can affect the price. Tell us what is expected when enquiring. Any included time and additional charges should be agreed with your quote.

Describe the work, weight, access and equipment needed before booking. Assistance is subject to suitability and agreement; do not assume the driver can carry or lift the goods alone.

Contact dispatch as soon as possible. Charges depend on the agreed booking terms, notice and whether a vehicle has already been allocated or travelled. Ask us to confirm the position before changing the booking.

Our dispatch team keeps you updated and arranges proof of delivery. Tell us if you need a particular reference, recipient detail or document format.

Dedicated transport is planned directly between the agreed points. If you ask for a flexible or shared-load option, its arrangements and delivery window are agreed separately.

Ask us to check your required time. Out-of-hours movements must be arranged in advance and depend on vehicle availability and access at both ends.

Yes, we can discuss wait-and-return or a separately scheduled return. Tell us the expected ready time and whether the return load differs from the outbound one.

Describe the goods and their value before booking, especially fragile or high-value items. Ask us to confirm the applicable carriage cover, limits and exclusions for your movement.

Pack goods suitably for road transport and tell us about securing or lifting requirements. Pallets should be stable, with dimensions including any overhang. The loading and securing method must suit the allocated vehicle.

No. We operate as a transport service, not a parcel shop. Contact dispatch to arrange collection; the registered office is not a drop-off counter.

We can discuss furniture, bulky goods, office equipment and small moves. Tell us the inventory, weights, parking, stairs and lifting requirements. The crew and included handling are agreed before booking.

Yes. We check nationwide collections as well as deliveries, including flexible return loads when a suitable vehicle is travelling along the route. Collection timing and availability are confirmed for each job.

No. Length and roof-height variants differ. Our high-roof MWB is approximately 2.1m internally, but we check door clearance and the particular vehicle against your load before booking.